Cover of: Coaching and counseling by Marianne Minor

Coaching and counseling

a practical guide for managers and team leaders

3rd ed.

Published by Crisp Learning in Menlo Park, Calif .
Written in English.

Table of Contents

Machine generated contents note: Part 1: Coaching and Counseling
Definitions of Coaching and Counseling3
The Benefits of Coaching4
The Benefits of Counseling6
Part 2: When to Coach or Counsel
Developing Your Awareness18
Symptoms of Performance Problems21
Root Causes of Performance Problems22
Personal Problems that May AffectJob Performance25
D epression26
G rief R eactions28
Hostility (that Could Lead to Violence)30
Chemical Dependency32
Case Studies: Evaluating Your Skills34
Part 3: Giving and Receiving Feedback
Making Feedback Effective39
Four Types of Feedback40
Case Studies: Giving Feedback51
Be a Positive Role Model54
Part 4: Plan and Conduct Coaching and Counseling Sessions
Preparing for a Coaching or Counseling Session57
Ten Guidelines for Conducting a Successful Coaching Session59
Ten Guidelines for Conducting a Successful Counseling Session61
Case Studies: Making a Plan63
Performance Appraisal Guidelines69
What to Do When All Else Fails70
Disciplinary Action-The Last Alternative71
Part 5: Appendix
Personal Action Plan77
Author's Suggested Responses78
Additional Reading83.

Edition Notes

Includes bibliographical references (p. 83).

Series A fifty-minute series book, Fifty-Minute series


Dewey Decimal Class 658.3/124
Library of Congress HF5549.5.T7 M56 2002

The Physical Object

Pagination viii, 88 p. :
Number of pages 88

ID Numbers

Open Library OL3958334M
Internet Archive coachingcounseli00mino
ISBN 10 1560526556
LC Control Number 2001093516
Library Thing 5614190
Goodreads 1485885

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