An edition of Great customer connections (2011)

Great customer connections

simple psychological techniques that guarantee exceptional service

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Great customer connections
Richard S. Gallagher
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Last edited by MARC Bot
July 18, 2019 | History
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An edition of Great customer connections (2011)

Great customer connections

simple psychological techniques that guarantee exceptional service

by

  • 0 Ratings
  • 0 Want to read
  • 0 Currently reading
  • 0 Have read

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Publish Date
Publisher
Point of Contact Group
Language
English
Pages
238

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Subjects
Customer services, Customer relations, Psychological aspects

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Edition Availability
Cover of: Great customer connections
Great customer connections: simple psychological techniques that guarantee exceptional service
2011, Point of Contact Group
in English
  • Not in Library
Libraries near you: WorldCat

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Book Details

Table of Contents

The New Science of Customer Service
The Inner Game of Customer Contact
The First Thirty Seconds
Getting the Message Across
Getting Into Your Customer's Head
Respect and Empathy: More Than a Feeling
How to (Almost) Never Say No
How to Become a Human Bomb Squad
Managing Specific Customer Personalities
Wrapping Things Up
Coaching for Peak Customer Experiences
The Tough Cases
From Customer Service to Real Life
Pulling It All Together.

Edition Notes

"Originally published in 2006 by AMACOM"--Cover.

Includes bibliographical references (p. 235-238).

Published in
Ithaca, NY

Classifications

Dewey Decimal Class
658.8/12

The Physical Object

Pagination
viii, 238 p.
Number of pages
238

ID Numbers

Open Library
OL27180978M
ISBN 10
1614342601
ISBN 13
9781614342601
OCLC/WorldCat
830706041

Source records

marc_openlibraries_sanfranciscopubliclibrary MARC record

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Download catalog record: RDF / JSON / OPDS | Wikipedia citation
July 18, 2019 Created by MARC Bot Imported from marc_openlibraries_sanfranciscopubliclibrary MARC record