Custodians of the internet
Tarleton Gillespie

Custodians of the internet

platforms, content moderation, and the hidden decisions that shape social media

Published .
Written in English.

About the Book

"Most users want their Twitter feed, Facebook page, and YouTube comments to be free of harassment and porn. Whether faced with 'fake news' or livestreamed violence, 'content moderators'--who censor or promote user-posted content--have never been more important. This is especially true when the tools that social media platforms use to curb trolling, ban hate speech, and censor pornography can also silence the speech you need to hear. [The author] provides an overview of current social media practices and explains the underlying rationales for how, when, and why these policies are enforced. In doing so, [the author] highlights that content moderation receives too little public scrutiny even as it is shapes social norms and creates consequences for public discourse, cultural production, and the fabric of society. Based on interviews with content moderators, creators, and consumers, this...book is...for anyone who's ever clicked 'like' or 'retweet.'"--

About the Edition

"Most users want their Twitter feed, Facebook page, and YouTube comments to be free of harassment and porn. Whether faced with 'fake news' or livestreamed violence, 'content moderators'--who censor or promote user-posted content--have never been more important. This is especially true when the tools that social media platforms use to curb trolling, ban hate speech, and censor pornography can also silence the speech you need to hear. [The author] provides an overview of current social media practices and explains the underlying rationales for how, when, and why these policies are enforced. In doing so, [the author] highlights that content moderation receives too little public scrutiny even as it is shapes social norms and creates consequences for public discourse, cultural production, and the fabric of society. Based on interviews with content moderators, creators, and consumers, this...book is...for anyone who's ever clicked 'like' or 'retweet.'"--

Table of Contents

All platforms moderate --
The myth of the neutral platform --
Community guidelines, or the sound of no --
Three impactful solutions to the problem of scale --
The human labor of moderation --
Facebook, breastfeeding, and living in suspension --
To remove or to filter --
What platforms are, and what they should be.

Edition Notes

Includes bibliographical references (pages 215-274) and index.

Classifications

Dewey Decimal Class
302.23/1
Library of Congress
HM742 .G55 2018

The Physical Object

Pagination
288 pages
Number of pages
288

ID Numbers

Open Library
OL26961115M
ISBN 10
030017313X
ISBN 13
9780300173130
LC Control Number
2017953111
OCLC/WorldCat
1005113962
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History

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