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In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results-oriented management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision-making and improve agency and program performance.
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Showing 3 featured editions. View all 3 editions?
Edition | Availability |
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1
Measuring Performance in Public and Nonprofit Organizations
2008, Wiley & Sons, Incorporated, John
in English
047036517X 9780470365175
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2
Measuring Performance in Public and Nonprofit Organizations
2003, Wiley & Sons, Incorporated, John
in English
078796803X 9780787968038
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3
Measuring performance in public and nonprofit organizations
2002, Jossey-Bass
in English
- 1st ed.
078794999X 9780787949990
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- Created November 16, 2008
- 11 revisions
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December 19, 2023 | Edited by ImportBot | import existing book |
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November 16, 2008 | Created by ImportBot | Imported from University of Toronto MARC record |