{"publishers": ["American Hospital Pub."], "number_of_pages": 28, "isbn_10": ["1556480504"], "covers": [1875067], "lc_classifications": ["R727 .L375 1990"], "key": "/books/OL1848987M", "authors": [{"key": "/authors/OL403631A"}], "publish_places": ["Chicago, IL"], "pagination": "iv, 28 p. ;", "source_records": ["marc:marc_loc_2016/BooksAll.2016.part20.utf8:30676768:664", "ia:customerservicei0000leeb", "promise:bwb_daily_pallets_2022-04-01"], "title": "Customer service in health care", "dewey_decimal_class": ["610.69/6"], "identifiers": {"librarything": ["3614094"], "goodreads": ["4129072"]}, "languages": [{"key": "/languages/eng"}], "lccn": ["90000339"], "subjects": ["Medical care -- Customer services.", "Consumer Satisfaction.", "Professional-Patient Relations."], "publish_date": "1990", "publish_country": "ilu", "by_statement": "Wendy Leebov.", "oclc_numbers": ["21231828"], "works": [{"key": "/works/OL2750802W"}], "type": {"key": "/type/edition"}, "ocaid": "customerservicei0000leeb", "local_id": ["urn:bwbsku:O8-AIV-524"], "latest_revision": 9, "revision": 9, "created": {"type": "/type/datetime", "value": "2008-04-01T03:28:50.625462"}, "last_modified": {"type": "/type/datetime", "value": "2022-12-06T21:54:43.790549"}}