An edition of Secret service
(2003)
Secret service
hidden systems that deliver unforgettable customer service
by John R. DiJulius
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Secret service: hidden systems that deliver unforgettable customer service
2003, AMACOM
in English
0814471714 9780814471715
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Book Details
Published in
New York
Table of Contents
Secret service systems : creating behind-the-scenes systems
Secret service at work : implementing secret service systems
Your front line is your bottom line : the value of your front line people
What are we really selling? : making it an experience
Drilling for oil in your own backyard : marketing to go deeper with your existing customers
Creating passionate team members : developing a strong corporate culture
An opportunity to be a hero : turning customer complaints into positive experiences
Enhancing the quality of lives around us : giving back
E-nough : getting back to the face-to-face relationships.
Edition Notes
Includes index.
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History
- Created October 11, 2008
- 10 revisions
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| January 7, 2023 | Edited by MARC Bot | import existing book |
| December 5, 2020 | Edited by MARC Bot | import existing book |
| October 8, 2020 | Edited by ImportBot | import existing book |
| July 31, 2020 | Edited by ImportBot | import existing book |
| October 11, 2008 | Created by ImportBot | Imported from Oregon Libraries MARC record. |