Cover of: Keeping customers | edited, with an introduction by John J. Sviokla and Benson P. Shapiro.

You'll be next in line.

Preview

There's no description for this book yet. Can you add one?

Edition Notes

Includes bibliographical references and index.
Articles originally published in the Harvard business review, 1968-1992.
Companion volume to: Seeking customers.

Series
The Harvard business review book series
Other Titles
Harvard business review.

Classifications

Dewey Decimal Class
658.8/12
Library of Congress
HF5415.5 .K45 1993

The Physical Object

Pagination
xx, 384 p. :
Number of pages
384

ID Numbers

Open Library
OL1734379M
Internet Archive
keepingcustomers00svio
ISBN 10
0875843336
LC Control Number
92039229
Library Thing
7593529
Goodreads
1238332

You'll be next in line.

Preview

Check nearby libraries


Buy this book


History

Download catalog record: RDF / JSON / OPDS
January 27, 2012 Edited by ImportBot import new book
August 12, 2011 Edited by ImportBot add ia_box_id to scanned books
December 16, 2010 Edited by ImportBot found a matching MARC record
July 31, 2010 Edited by IdentifierBot added LibraryThing ID
April 1, 2008 Created by an anonymous user Initial record created, from Scriblio MARC record.