An edition of Human sigma (2007)

Human Sigma

Managing the Employee-Customer Encounter

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Last edited by MARC Bot
May 18, 2025 | History
An edition of Human sigma (2007)

Human Sigma

Managing the Employee-Customer Encounter

"Six Sigma changed the face of manufacturing quality, creating excellence by reducing variance in finished goods, revolutionizing businesses, and boosting profits. Now, Human Sigma is poised to do the same for sales and service organizations." "This book offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to drive success by effectively managing the moments when employees interact with customers. Based on research spanning 10 million employees and 10 million customers around the globe, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it."--BOOK JACKET.

Publish Date
Publisher
Gallup Press
Language
English
Pages
216

Buy this book

Previews available in: English

Edition Availability
Cover of: Human Sigma
Human Sigma: Managing the Employee-Customer Encounter
October 28, 2007, Gallup Press
Hardcover in English
Cover of: Human sigma
Human sigma: managing the employee-customer encounter
2007, Gallup Press
in English
Cover of: Human sigma
Human sigma: managing the employee-customer encounter
2007, Gallup Press
in English
Cover of: Human sigma
Human sigma: managing the employee-customer encounter
2007, Gallup Press
in English

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Book Details


Classifications

Library of Congress
HF5415.5 .F58 2007, HF5415.5.F58 2007, HF5415.5 .F54 2007

The Physical Object

Format
Hardcover
Number of pages
216
Dimensions
9.1 x 6 x 1.4 inches
Weight
1.4 pounds

Edition Identifiers

Open Library
OL12439483M
ISBN 10
1595620168
ISBN 13
9781595620163
LCCN
2007929466
OCLC/WorldCat
170956562
LibraryThing
3531222
Goodreads
2042854

Work Identifiers

Work ID
OL12514555W

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History

Download catalog record: RDF / JSON / OPDS | Wikipedia citation
May 18, 2025 Edited by MARC Bot import existing book
May 28, 2023 Edited by MARC Bot import existing book
December 29, 2022 Edited by MARC Bot import existing book
November 11, 2022 Edited by ImportBot import existing book
April 30, 2008 Created by an anonymous user Imported from amazon.com record