Human Sigma
Managing the Employee-Customer Encounter
by John Howland Fleming
"Six Sigma changed the face of manufacturing quality, creating excellence by reducing variance in finished goods, revolutionizing businesses, and boosting profits. Now, Human Sigma is poised to do the same for sales and service organizations." "This book offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to drive success by effectively managing the moments when employees interact with customers. Based on research spanning 10 million employees and 10 million customers around the globe, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it."--BOOK JACKET.
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Previews available in: English
| Edition | Availability |
|---|---|
1
Human Sigma: Managing the Employee-Customer Encounter
October 28, 2007, Gallup Press
Hardcover
in English
1595620168 9781595620163
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2
Human sigma: managing the employee-customer encounter
2007, Gallup Press
in English
1595620168 9781595620163
|
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3
Human sigma: managing the employee-customer encounter
2007, Gallup Press
in English
1595620168 9781595620163
|
zzzz
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4
Human sigma: managing the employee-customer encounter
2007, Gallup Press
in English
1595620168 9781595620163
|
zzzz
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- Created April 30, 2008
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| May 18, 2025 | Edited by MARC Bot | import existing book |
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| April 30, 2008 | Created by an anonymous user | Imported from amazon.com record |