{"identifiers": {"goodreads": ["2455640"]}, "title": "Bringing Citizen Voice and Client Focus into Service Delivery", "subtitle": "IDS Working Paper 138", "authors": [{"key": "/authors/OL1545402A"}, {"key": "/authors/OL1653652A"}], "publish_date": "2001", "publishers": ["Institute of Development Studies (IDS)"], "type": {"key": "/type/edition"}, "isbn_13": ["9781858643632"], "isbn_10": ["1858643635"], "physical_format": "Paperback", "subjects": ["Sociology, Social Studies"], "source_records": ["amazon:1858643635"], "key": "/books/OL12041845M", "number_of_pages": 77, "latest_revision": 4, "revision": 4, "created": {"type": "/type/datetime", "value": "2008-04-30T20:50:18.033121"}, "last_modified": {"type": "/type/datetime", "value": "2026-01-24T10:07:15.114478"}}