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Last edited by ImportBot
September 6, 2011 | History

A complaint is a gift 3 editions

Cover of: A complaint is a gift by Janelle Barlow, Janelle Barlow; Claus Møller
About the Book

The first edition introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried, but are instead valuable pieces of feedback. This updated edition explores how this feedback can be used to improve an organization's products and services.

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3 editions First published in 1996

Edition Read Borrow Buy
Cover of: A complaint is a gift
1996, Berrett-Koehler Publishers
A complaint is a gift
in English - 1st ed.
Cover of: A complaint is a gift
2008, Berrett-Koehler Publishers
A complaint is a gift
in English
Cover of: A Complaint Is a Gift
2010, Berrett-Koehler Publishers, Inc.
A Complaint Is a Gift
Electronic resource in English

History Created December 10, 2009 · 5 revisions
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September 6, 2011 Edited by ImportBot import new book
June 17, 2010 Edited by ImportBot add details from OverDrive
April 28, 2010 Edited by Open Library Bot Linked existing covers to the work.
February 11, 2010 Edited by WorkBot add more information to works
December 10, 2009 Created by WorkBot add works page