A complaint is a gift 3 editions
The first edition introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried, but are instead valuable pieces of feedback. This updated edition explores how this feedback can be used to improve an organization's products and services.
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3 editions First published in 1996
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eBook PDF, ePub or in browser from Internet Archive |
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History Created December 10, 2009 · 5 revisions
| September 6, 2011 | Edited by ImportBot | import new book |
| June 17, 2010 | Edited by ImportBot | add details from OverDrive |
| April 28, 2010 | Edited by Open Library Bot | Linked existing covers to the work. |
| February 11, 2010 | Edited by WorkBot | add more information to works |
| December 10, 2009 | Created by WorkBot | add works page |



