A complaint is a gift 3 editions
The first edition introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried, but are instead valuable pieces of feedback. This updated edition explores how this feedback can be used to improve an organization's products and services.
3 editions First published in 1996
1996, Berrett-Koehler PublishersA complaint is a gift
in English - 1st ed.
2008, Berrett-Koehler PublishersA complaint is a gift
2010, Berrett-Koehler Publishers, Inc.A Complaint Is a Gift
Electronic resource in English
History Created December 10, 2009 ·
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