Conflict survival kit
Dan Griffith
Conflict survival kit
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Conflict survival kit
tools for resolving conflict at work
2nd [ed.]
Daniel B. Griffith, Cliff Goodwin
Published
2012
by
Prentice Hall
in
Boston
.
Written in English.
Table of Contents
| The nature of conflict | ||
| Preventing conflict | ||
| Approaches to conflict | ||
| Working toward collaboration | ||
| The three channels of communication | ||
| Listening to resolve conflict and build lasting relationships | ||
| The communication continua | ||
| Are you capable? | ||
| Opening the doors to conflict resolution | ||
| The building blocks of collaboration | ||
| Integrative negotiation: negotiating as partners | ||
| Overcoming barriers to integrative negotiation | ||
| Mediating conflicts between parties | ||
| Decision-making choices for the manager | ||
| Handling conflicts requiring direct confrontation | ||
| Special situations : "opportunistic" employees, workplace violence, and terminations, and bullying | ||
| Achieving effectiveness as a conflict manager. |
Edition Notes
Prev. ed. entered under Cliff Goodwin.
Includes bibliographical references and index.
Classifications
Dewey Decimal Class |
658.3/145 |
Library of Congress |
HD42 .G66 2012 |
The Physical Object
Pagination |
p. cm. |
ID Numbers
Open Library |
OL25011682M |
ISBN 10 |
0132741059 |
ISBN 13 |
9780132741057 |
LC Control Number |
2011035613 |
History Created October 21, 2011 · 1 revision
| October 21, 2011 | Created by LC Bot | import new book |
