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Last edited by LC Bot
October 21, 2011 | History

Conflict survival kit 1 edition

Conflict survival kit
Dan Griffith

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Conflict survival kit
tools for resolving conflict at work
2nd [ed.]
Daniel B. Griffith, Cliff Goodwin

Published 2012 by Prentice Hall in Boston .
Written in English.

Table of Contents

The nature of conflict
Preventing conflict
Approaches to conflict
Working toward collaboration
The three channels of communication
Listening to resolve conflict and build lasting relationships
The communication continua
Are you capable?
Opening the doors to conflict resolution
The building blocks of collaboration
Integrative negotiation: negotiating as partners
Overcoming barriers to integrative negotiation
Mediating conflicts between parties
Decision-making choices for the manager
Handling conflicts requiring direct confrontation
Special situations : "opportunistic" employees, workplace violence, and terminations, and bullying
Achieving effectiveness as a conflict manager.

Edition Notes

Prev. ed. entered under Cliff Goodwin.

Includes bibliographical references and index.

Classifications

Dewey Decimal Class
658.3/145
Library of Congress
HD42 .G66 2012

The Physical Object

Pagination
p. cm.

ID Numbers

Open Library
OL25011682M
ISBN 10
0132741059
ISBN 13
9780132741057
LC Control Number
2011035613

History Created October 21, 2011 · 1 revision
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October 21, 2011 Created by LC Bot import new book