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	Measuring patient satisfaction for improved patient services / Stephen Strasser, Rose Marie Davis Health Administration Press,
	Small business insurance Conning & Co., 1998
	The joyless economy by Tibor Scitovsky Oxford University Press, 1992
	The 6 imperatives of marketing by Allan J. Magrath American Management Association, 1992
	Creating customer satisfaction Conference Board, 1990
	Customer satisfaction by Mack Hanan American Management Association, 1989
	ValueSpace by Banwari Mittal McGraw-Hill, 2001
	A determination of member satisfaction at three different types of fitness centers by Laura Lee Streff 1991 [microform] /
	Technological consumer products in everyday life by David Glen Mick Marketing Science Institute, 1995
	Forming perceptions of overall quality in consumer products by Steven N Silverman Marketing Science Institute, 1995
	Making customer satisfaction happen by Roderick M McNealy Chapman & Hall, 1996
	The simple truths of service by Kenneth H Blanchard Simple Truths, 2005
	B2B E-Commerce by Katrina Hubbard Marketing Science Institute, 2001
	How to plan and conduct a customer satisfaction survey MERIT Research Services, 1996
	Magnetic service by Chip R. Bell Berrett-Koehler Publishers, 2003
	Technological consumer products in everyday life by David Glen Mick Marketing Science Institute, 1995
	B2B E-Commerce by Katrina Hubbard Marketing Science Institute, 2001
	Designing and delivering superior customer value by Art Weinstein St. Lucie Press, 1999
	Creating value for customers: designing and implementing a total corporate strategy John Wiley & Sons,
	Examining the nonlinear effects in satisfaction-loyalty-behavioural intentions model by Anand Kumar Jaiswal Indian Institute of Management, 2007

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There are 228 matching records. Show: List / Covers

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