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	The business guide to profitable customer relations by Jacqueline Dunckel 1988
	The complete idiot's guide to great customer service by Ron Karr Alpha Books, 1997
	Successful global account management by Kevin Wilson Kogan Page, 2002
	Killer customers by Larry Selden Portfolio/Penguin, 2004
	Customer relationship management by Kristin Anderson McGraw-Hill, 2002
	Meeting the demands of tomorrow's customers Conference Board, 1996
	ValueSpace by Banwari Mittal McGraw-Hill, 2001
	Close to the Customer by Don Lee Bohl Amacom Books, June 1987 Paperback
	Teacher's resource guide for Customer relations for technicians by Edwin G Davis Glencoe, Macmillan/McGraw-Hill, 1991 Unknown Binding
	Customer service measurement by David Wilkerson Coopers & Lybrand, 1994 Unknown Binding
	Listen up, sales & customer service by David Cottrell CornerStone Leadership Institute, 2002 Unknown Binding
	Customer Service Sucks! A Letter to the CEOs of America ABR Publishing, 2005 Paperback
	Your Professional Image by James C. Campbell ClamShell Publishing, August 30, 1997 Audio Cassette
	Analyzing customer relationships by Lynne Harvey Patricia Seybold Group, 2001 Unknown Binding
	The 11th Commandment by Sandra Vandermerwe Hardcover
	Handling customer complaints by Lemuel Dowdy Federal Trade Commission], 1980
	Get vocal! by Larry Brown Cisco Press, 2006 [electronic resource] :
	Conceptualizing and testing a dynamic process model of service quality Marketing Science Institute, 1992
	Capabilities for forging customer relationships by George S Day Marketing Science Institute, 2000
	Superiority in customer relationship management by George S Day Marketing Science Institute, 2002

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There are 530 matching records. Show: List / Covers

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