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There are 40 matching records. Show: List / Covers

full text
Not available   40
authors
Ron Zemke   3
Betty J Diener   2
Janelle Barlow   2
Janet Rubel   2
John Tschohl   2
Lemuel Dowdy   2
subjects
Consumer complaints   [x]
Customer services   13
Customer relations   11
Customer Service   10
Business / Economics / Finance   9
Business & Economics   8
publication date
1980-1999   21
1960-1979   9
2000–now   9
pre-1920   1
languages
English   38
Swedish   1
publishers
Marketing Science Institute   4
Federal Trade Commission   3
Berrett-Koehler Publishers   2
Best Sellers Publishing   2
Dartnell Corp.   2
Federal Trade Commission]   2
How to complain and get results
Federal Trade Commission, 1978
A complaint is a gift by Janelle Barlow
Berrett-Koehler Publishers, 1996
Handling customer complaints by Lemuel Dowdy
Federal Trade Commission], 1980
Consumer problems and consumerism by Steven L Diamond
Marketing Science Institute, 1974
Post-purchase consumer remedies
Federal Trade Commission, For sale by the Supt. of Docs., U.S. G.P.O., 1980
Commodity Futures Trading Commission by United States. Commodity Futures Trading Commission
Commodity Futures Trading Commission, 1978
An essay on the modes of adjusting particular averages by Strickland, Thomas
James Humphreys, 1805 [microform] :
Who complains by Fred Edgecombe
Dept. of Consumer Studies, University of Guelph, 1973
The use of mediation and arbitration as a mechanism for the resoluton of consumer grievances by Larry A. Roine
Consumer Research Council, 1976
Post-purchase consumer remedies
Federal Trade Commission, For sale by the Supt. of Docs., U.S. G.P.O., 1980
Handling customer complaints by Lemuel Dowdy
Federal Trade Commission], 1980
A complaint is a gift by Janelle Barlow
Berrett-Koehler Publishers, 2008
How to Write Powerful Complaint Letters & Others by Del Boone Thomas
Boone-Thomas Enterprises, December 1993 Paperback
Tvistlosning pa konsumentomradet: Betankande (Statens offentliga utredningar ; 1978:40) by Sweden.
LiberForlag/Allmanna forl, 1978 Unknown Binding
Knock your socks off service on the phone by Ron Zemke
American Management Association, 1999 Unknown Binding
133 ways to handle customer complaints by Warren Blanding
Marketing Publications, 1979
Information and redress, consumer needs and company responses by Betty J Diener
Marketing Science Institute, 1975
What is the true value of a lost customer? by Hogan, John E. Ph. D
Marketing Science Institute, 2002
Information and redress, consumer needs and company responses by Betty J Diener
Marketing Science Institute, 1975
Consumer complaint handling in America by Technical Assistance Research Programs (Firm)
TARP, Available from the National Technical Information Service, 1980


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