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40
authors
Ron Zemke
3
Betty J Diener
2
Janelle Barlow
2
Janet Rubel
2
John Tschohl
2
Lemuel Dowdy
2
subjects
Consumer complaints
[x]
Customer services
13
Customer relations
11
Customer Service
10
Business / Economics / Finance
9
Business & Economics
8
publication date
1980-1999
21
1960-1979
9
2000–now
9
pre-1920
1
languages
English
38
Swedish
1
publishers
Marketing Science Institute
4
Federal Trade Commission
3
Berrett-Koehler Publishers
2
Best Sellers Publishing
2
Dartnell Corp.
2
Federal Trade Commission]
2
How to complain and get results
Federal Trade Commission, 1978
A complaint is a gift
by
Janelle Barlow
Berrett-Koehler Publishers, 1996
Handling customer complaints
by
Lemuel Dowdy
Federal Trade Commission], 1980
Consumer problems and consumerism
by
Steven L Diamond
Marketing Science Institute, 1974
Post-purchase consumer remedies
Federal Trade Commission, For sale by the Supt. of Docs., U.S. G.P.O., 1980
Commodity Futures Trading Commission
by
United States. Commodity Futures Trading Commission
Commodity Futures Trading Commission, 1978
An essay on the modes of adjusting particular averages
by
Strickland, Thomas
James Humphreys, 1805 [microform] :
Who complains
by
Fred Edgecombe
Dept. of Consumer Studies, University of Guelph, 1973
The use of mediation and arbitration as a mechanism for the resoluton of consumer grievances
by
Larry A. Roine
Consumer Research Council, 1976
Post-purchase consumer remedies
Federal Trade Commission, For sale by the Supt. of Docs., U.S. G.P.O., 1980
Handling customer complaints
by
Lemuel Dowdy
Federal Trade Commission], 1980
A complaint is a gift
by
Janelle Barlow
Berrett-Koehler Publishers, 2008
How to Write Powerful Complaint Letters & Others
by
Del Boone Thomas
Boone-Thomas Enterprises, December 1993 Paperback
Tvistlosning pa konsumentomradet: Betankande (Statens offentliga utredningar ; 1978:40)
by
Sweden.
LiberForlag/Allmanna forl, 1978 Unknown Binding
Knock your socks off service on the phone
by
Ron Zemke
American Management Association, 1999 Unknown Binding
133 ways to handle customer complaints
by
Warren Blanding
Marketing Publications, 1979
Information and redress, consumer needs and company responses
by
Betty J Diener
Marketing Science Institute, 1975
What is the true value of a lost customer?
by
Hogan, John E. Ph. D
Marketing Science Institute, 2002
Information and redress, consumer needs and company responses
by
Betty J Diener
Marketing Science Institute, 1975
Consumer complaint handling in America
by
Technical Assistance Research Programs (Firm)
TARP, Available from the National Technical Information Service, 1980
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