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	Ecscw 2001 Springer, January 15, 2001 Hardcover
	Windows Nt Workstation 4 Unleashed by Sean Mathias Sams, October 1997 Hardcover
	Networking by Intel Corporation., Intel Corp McGraw-Hill Companies, March 1994 Paperback
	Windows Server 2003 by Francisco Charte Anaya Multimedia, September 30, 2003 Paperback
	Microsoft Windows 2000-Illustrated Complete (Illustrated Series) by Joan Carey, Neil J. Salkind, Steve Johnson Course Technology, April 24, 2000 Paperback
	Microstation Bible by Ross Cowden, Kate Hayward, David Talbott Onword Pr, May 1993 Paperback
	Maximizing Call Center Performance by Madeline Bodin CMP, December 7, 1998 Paperback
	Remote Cooperation Springer-Verlag Telos, December 1996 Paperback
	Call Center Handbook by Keith Dawson CMP Books, October 25, 1999 Paperback
	The Call Center Dictionary by Keith Dawson, Madeline Bodin Cmp Books, August 1999 Paperback
	Ecscw '99 by Kjeld Schmidt, Morten Kyng Springer, August 25, 1999 Paperback
	Proceedings of the Third European Conference on Computer-Supported Cooperative Work - ECSCW '93 Springer, July 31, 1993 Hardcover
	Proceedings of the Fifth European Conference on Computer Supported Cooperative Work - ECSCW '97 Springer, July 31, 1997 Hardcover
	Call Center Savvy by Keith Dawson CMP Books, April 1999 Paperback
	The Call Center Handbook by Keith Dawson CMP, November 1997 Paperback
	MCSE by Matthew Strebe, Charles Perkins, James Chellis Sybex Inc, December 3, 1999 Hardcover
	MCSE NT Workstation 4 Exam Cram, Third Edition (Exam: 70-073) by Kurt Hudson, James Michael Stewart, Ed Tittel Coriolis Group Books, January 17, 2000 Paperback

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