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	Telephone courtesy & customer service/ Lloyd C. Finch Crisp Publications,
	How to use the telephone effectively. by Prentice-Hall, inc. 1961
	Telephone courtesy & customer service by Lloyd C. Finch Crisp Publications,
	Telephone skills [s.n.], 1990
	Phoning. Basic Skills Unit, 1980
	Menudju efficiency penggunaan pesawat-telepon by D C Sitorus Don, 1960
	Winning telephone tips by Paul R. Timm Career Press, 1997
	Professional telephone collectors' techniques The Association, 1995
	Telephone communication in the information age by Roberta Mantus South-Western Educational Pub., 1996
	Keep them calling! by Sherry L. Barrett American Media Publishing, 1996
	Telephone skills from A to Z by Nancy J. Friedman Crisp Publications, 1995
	Effective telephone skills by Thomas J. Farrell Dryden Press, 1994
	The telephone connection. Bureau of Business Practice, 1994
	The phone book by Judith E. Fisher Irwin Mirror Press, 1995
	Powerful telephone skills Career Press, 1993
	Telephone phrase practice for business by Gary S. Green Prentice Hall Career & Technology, 1994
	Telephone terrific! by David Dee Dartnell Corp., 1994
	Positive impressions by A. W. Hitt Aim Press, 1992
	The phone book by Richard A. Zarro Metamorphous Press, 1993
	Effective telephone skills by Thomas J. Farrell Harcourt Brace Jovanovich, 1990

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