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	Handbook of relationship marketing Sage Publications, 2000
	Das Herstellerimage im Handel by Nikolaus Franke Duncker & Humblot, 1997
	Marketing channels by Lou E. Pelton Irwin, 1997
	Get vocal! by Larry Brown Cisco Press, 2006 [electronic resource] :
	Demand for and use of global account management by David Bruce Montgomery Marketing Science Institute, 1999
	Capabilities for forging customer relationships by George S Day Marketing Science Institute, 2000
	Markets of one Harvard Business School Press, 2000
	Prime movers by Rafael Ramírez J. Wiley, 2000
	Relationship marketing management by Edward Little Thomson Learning, 2003
	Managing customer relationships on the Internet Elsevier, 2006
	Relationship marketing by Mark Godson Oxford University Press, 2009
	Relationship marketing by Mark Godson Oxford University Press, 2009
	The connectors by Maribeth Kuzmeski Wiley, 2009
	Profit maximization through customer relationship marketing Best Business Books, an imprint of The Haworth Press, 2007
	Customer value investment by Gautam Mahajan Response Books, 2007
	Relationship marketing by John Egan Financial Times Prentice Hall, 2008
	Effective customer relationship management by Amy Carson Sauers Cambria Press, 2008
	Managing market relationships by Adam Lindgreen Gower, 2008
	Relationship marketing by Gordon, Ian. John Wiley & Sons Canada, 1998
	Building customer-brand relationships M.E. Sharpe, 2009

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