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	Winning At Customer Retention Ways by Joanna Brandi HRD Press, January 1, 1995 Hardcover
	e-Loyalty by Ellen Reid Smith HarperBusiness, 2000
	E-service by Ron Zemke AMACOM, American Management Association, 2001
	Examining the nonlinear effects in satisfaction-loyalty-behavioural intentions model by Anand Kumar Jaiswal Indian Institute of Management, 2007
	I love you more than my dog! by Jeanne Bliss Portfolio, 2009
	Crafting customer value Purdue University Press, 2001
	Building Customer Loyalty by Joanna Brandi Walk the Talk Company, July 1, 2001 Paperback
	Customer Intelligence by Gary Hawkins Breezy Heights Publishing, July 2003 Hardcover
	How to Create Customers as Loyal as Norm Peterson by Michael Synk In-Synk, April 1, 2001 Paperback
	What is the true value of a lost customer? by Hogan, John E. Ph. D Marketing Science Institute, 2002
	Loyalty marketing for the Internet Age by Kathleen Sindell Dearborn Financial Pub., 2001
	From customer retention to a holistic stakeholder management system Springer, 2008
	Who stole my customer? by Harvey Thompson Pearson Prentice Hall, 2004
	The evolution of customer loyalty by Donald Briscoe Conference Board of Canada, 2002
	Customer loyalty guaranteed by Chip R. Bell Adams Media, 2007
	Competing on value by Simon Knox Financial Times Pitman Pub., 1998
	Netzwerkbasierte E-Services als Instrument zur Kundenbindung by Andreas Schobert Lang, 2004
	Jeffrey Gitomer's little red book of sales answers. by Jeffrey H. Gitomer Prentice Hall, 2005
	Beyond the ultimate question by Bob E. Hayes American Society for Quality, Quality Press, 2009
	Overpromise and overdeliver by Rick Barrera Portfolio, 2009

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There are 88 matching records. Show: List / Covers

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