List of illustrations, figures and tables
ix About this book xiv
About the authors xviii
Acknowledgements xix
Part One THE CONTEXT AND MEANING OF CHANGE

Organizations and their changing environments
    3   (38)
Learning objectives
    3   (1)
A view of organizations
    4   (3)
The historical context for change
    7   (5)
An uncertain future
    12  (3)
Organizations today -- environmental triggers of change
    15  (16)
Organizational responses to change
    31  (4)
Comment and conclusions
    35  (1)
Discussion questions and assignments
    35  (1)
Case example and exercise
    36  (2)
Indicative resources
    38  (1)
Useful websites
    38  (1)
References
    39  (2)
The nature of organizational change
    41  (36)
Learning objectives
    41  (1)
The changing faces of change
    42  (3)
Varieties of change
    45  (9)
Predictable change
    54  (3)
Diagnosing change situations
    57  (8)
Comment and conclusions
    65  (1)
Discussion questions and assignments
    66  (1)
Case example and exercise
    66  (2)
Indicative resources
    68  (1)
Useful websites
    68  (1)
References
    68  (3)
Part One Case Study
    71  (1)
Orange, a study of change: part 1
    71  (3)
Case exercises
    74  (3)
Part Two ORGANIZATIONS FOR CHANGE
Organizational structure, design and change
    77  (60)
Learning objectives
    77  (1)
The meaning of organization structure
    78  (1)
The dimensions of structure
    79  (1)
Models of structure
    80  (25)
Influences on structure
    105 (21)
Organizational structure and change
    126 (1)
Comment and conclusions
    127 (1)
Discussion questions and assignments
    128 (1)
Case example and exercise
    129 (4)
Indicative resources
    133 (1)
Useful websites
    134 (1)
References
    134 (3)
Cultures for change
    137 (56)
Learning objectives
    137 (1)
The informal organization
    138 (2)
The meaning of culture
    140 (2)
Describing organizational culture
    142 (12)
Dimensions of organizational culture
    154 (5)
The sources of organizational culture
    159 (14)
Organizational culture and change
    173 (5)
Changing organizational culture to bring about organizational change
    178 (8)
Comment and conclusions
    186 (1)
Discussion questions and assignments
    187 (1)
Case example and exercise
    187 (2)
Indicative resources
    189 (1)
Useful websites
    189 (1)
References
    190 (3)
The politics of change
    193 (52)
Learning objectives
    193 (1)
Organizational politics
    194 (3)
Power in organizations
    197 (11)
The politics of powerlessness
    208 (9)
The link between politics, power and conflict
    217 (3)
Conflict in organizations
    220 (8)
Power and conflict in times of change
    228 (11)
Comment and conclusions
    239 (1)
Discussion questions and assignments
    240 (1)
Case example and exercise
    240 (2)
Indicative resources
    242 (1)
Useful websites
    242 (1)
References
    243 (2)
The leadership of change
    245 (64)
Learning objectives
    245 (1)
Management and leadership
    246 (4)
Approaches to leadership
    250 (16)
Team and distributed leadership
    266 (15)
Leadership in times of change
    281 (11)
Comment and conclusions
    292 (1)
Discussion questions and assignments
    293 (1)
Case example and exercise
    293 (2)
Indicative resources
    295 (1)
Useful websites
    295 (1)
References
    295 (4)
Part Two Case Study
    299 (1)
Orange, a study of change: part 2
    299 (6)
Case Exercises
    305 (4)
Part Three STRATEGIES FOR MANAGING CHANGE
Hard systems models of change
    309 (26)
Learning objectives
    309 (1)
Situations of change
    310 (1)
Systematic approaches to change
    311 (1)
The hard systems model of change
    312 (8)
Using the hard systems model of change
    320 (9)
Further uses of the hard systems model of change
    329 (3)
Comment and conclusions
    332 (1)
Discussion questions and assignments
    333 (1)
Indicative resources
    333 (1)
Useful websites
    334 (1)
References
    334 (1)
Soft systems models for change
    335 (50)
Learning objectives
    335 (1)
Managing change in situations of soft complexity
    336 (4)
Organizational development -- philosophy and underlying assumptions
    340 (5)
The OD process
    345 (4)
OD -- an action--research-based model of change
    349 (25)
An assessment of the OD model for change
    374 (6)
Comment and conclusions
    380 (1)
Discussion questions and assignments
    380 (1)
Indicative resources
    381 (1)
Useful websites
    381 (1)
References
    382 (3)
A changing future -- factors for effective change
    385 (39)
Learning objectives
    385 (1)
Introduction
    386 (1)
Some general trends
    386 (3)
Demographic changes
    389 (4)
Changing lifestyles
    393 (3)
Occupational changes
    396 (13)
Operating virtually
    409 (6)
The multiple paths to change
    415 (2)
Comment and conclusions
    417 (1)
Discussion questions and assignments
    418 (1)
Indicative resources
    419 (1)
Useful websites
    419 (1)
References
    419 (5)

Author index 424 (7)
Subject index 431