About the author
How to use this book
Part 1: Basics:
Overview of the exams:
Medical assistants today-why credentialing matters
Professional credentials
What to expect on the CMA and RMA exams
Test-taking skills and study strategies:
General test preparation
CMA/RMA exam strategies
On the day of the exam
Part 2: Diagnostic Test:
How to take the diagnostic test
Diagnostic test:
Answer key
Answers and explanations
Using your diagnostic test results in your review
Part 3: CMA/RMA Exam Review:
Medical terminology:
Use of medical terminology
Overview of word components
Word building
Translating a word for meaning
Common word components
Specialty practitioners
Pronunciation tips
Use of references
Easily misspelled words
Abbreviations
Review questions
Answers and explanations
Anatomy and nutrition:
Organizing the body as a whole
Body systems
Nutrition
Review questions
Answers and explanations
Psychology:
Sigmund Freud (1856-1939)
Jean Piaget (1896-1980)
Erik Erikson (1902-1994)
Abraham Maslow (1908-1970)
Lawrence Kohlberg (1927-1987)
Elisabeth Kubler-Ross (1926-2004)
Defense mechanisms and communication
Putting theory into practice
Review questions
Answers and explanations
Patient communication:
Overview of basic communication patterns
Therapeutic communication
Communicating with special-needs patients
Giving instructions to patients
Conduction patient interviews
Telephone communication
Written communication
Review questions
Answers and explanations
Professional and legal knowledge:
Medical law and malpractice
Contracts
Legal proceedings
Medical records
Confidentiality
Consent
Health care duties and obligations
Employment safety and laws
Facilities
Ethics and bioethics
Review questions
Answers and explanations
Office administration:
Scheduling
Records management
Office policies and procedures
Data entry
Software applications
Other computer concepts
Office equipment
Office documents
Mail processing and screening
Review questions
Answers and explanations
Financial management:
Reimbursement for medical care/third-party billing
Bookkeeping and patient accounting practices
Billing and claims processing
Payroll
Review questions
Answers and explanations
Patients in the clinical setting:
Principles of infection control
Patient preparation
Patient history interview
Physical exam
Review questions
Answers and explanations
Laboratory work:
Clinical laboratory improvement amendments
Specimen collection
Microbiology
Urinalysis
Hematology
Radiographic testing
Other commonly performed tests
Review questions
Answers and explanations
Medications:
Pharmacology
Medication administration
Review questions
Answers and explanations
Minor surgery:
Informed consent
Surgical asepsis
Anesthesia
Suture materials and needles
Instruments used for minor surgery
Special procedures
Care of instruments
Role of the medical assistant
Suture removal
Wound healing and complications
Cast care
Review questions
Answers and explanations
Emergencies:
Hemorrhage
Cerebral vascular accident
Chest pain
Cardiopulmonary resuscitation
Choking
Diabetic emergencies
Fractures
Poisoning
Seizure
Shock
Syncope
Wounds
Review questions
Answers and explanations
Emergency preparedness:
Emergency care and office patients
Developing an office emergency plan
Pandemics and bioterrorism
Review questions
Answers and explanations
Part 4: Practice Test:
How to take the practice test
Your practice test score
Practice test:
Answer key
Answers and explanations
Part 5: Career Resources:
Employment resources:
Establishing a permanent credentials file
Writing your professional resume
Researching the job market
Print resources
Internet resources:
Professional organizations
Job listings and information
Career resources
Publications.