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This book is designed for anyone who works front of house in a hotel, from porters to managers and beyond and is an indispensable read that covers almost everything you could encounter; from complaint handling and telephone call skills through to dealing with overbooking and room allocations. Comprehensive, yet easy to read and conversational in tone, this book provides a great addition to any in-house training.
It contains one of the most comprehensive sections on complaint handling, both in writing and face to face along with guidelines on best practice, sample scenarios and questions to make you think, making this a fantastic read to help you get to grips with the reception and front of house role. This book covers a vast array of matters and is suitable for both floor-level staff and managers.
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Subjects
hotel, reception, front of house, receptionist, customer, complaintPeople
Matt Shiells-JonesPlaces
UK, ManchesterShowing 1 featured edition. View all 1 editions?
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1
How to be a Hotel Receptionist...: and other handy stuff for working with people
2012, Matt Shiells-Jones
Paperback
in English
1471606996 9781471606991
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- Created March 3, 2012
- 6 revisions
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October 19, 2022 | Edited by ImportBot | import existing book |
August 22, 2020 | Edited by ISBNbot2 | normalize ISBN |
March 3, 2012 | Edited by 87.113.240.232 | Added new cover |
March 3, 2012 | Edited by 87.113.240.232 | Edited without comment. |
March 3, 2012 | Created by 87.113.240.232 | Added new book. |