An edition of Business process improvement toolbox
(1999)
Business process improvement toolbox
2nd ed
by Bjørn Andersen
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Last edited by Open Library Bot
April 24, 2010 | History
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Business process improvement toolbox
2007, ASQ Quality Press
in English
- 2nd ed
0873897196 9780873897198
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Book Details
Table of Contents
Business process improvement
Why is improvement necessary?
A business process improvement framework
Understanding the organization's stakeholders and strategic direction
Stakeholder expectations of improvement
Reviewing the organization's strategy
SWOT analysis
Competitive forces analysis
Strategy map
Understanding your current business processes
From processes to departments to business processes
Definition of a business process
Classification of business processes
Identifying the organization's business processes
Business process modeling
Relationship mapping
Traditional flowchart
Cross-functional flowchart
Flowchart divided into process segments
Several-leveled flowchart
Flowchart with statistics
Paper-and-pencil or PC?
Using performance measurement in business process improvement
The role of performance measurement in business process improvement
Implementing a performance measurement system
Performance indicators
Creating a business process improvement roadmap
Improvement project planning
Trend analysis
Spider chart
Performance matrix
Criteria testing
Quality function deployment
Organizing for business process improvement
Business process improvement skills
Organizational modes that support business process improvement
Quality circles
Cross-functional teams
Stimulating an improvement culture
The business process improvement toolbox
The need for a toolbox
A business process improvement model
The tools in the toolbox
Tools for collecting data about the performance shortcoming
Sampling
Surveying
Check sheet
Problem concentration diagram
Tools for analyzing the performance shortcoming
Critical incident
Pareto chart
Cause-and-effect chart
Five whys analysis
Scatter chart
Histogram
Relations diagram
Matrix diagram
Is-is not analysis
Bottleneck analysis
Tools for generating ideas and choosing among them
Brainstorming
Brainwriting/Crawford slip method
Six thinking hats
Nominal group technique
Paired comparisons
Tools for creating improvements
Streamlining
Bureaucracy elimination
Redundancy elimination
Value-added analysis
Process cycle time reduction
Idealizing
Quality function deployment
Statistical process control/control chart
Definitions of variation
Basic statistics
Types of control charts
Constructing control charts
Interpreting the control charts
Process capability
Six Sigma
The six sigma process
Six Sigma in the organization
Business process reengineering
A process for conducting business process reengineering
Planning
Reengineering
Transformation
Implementation
Benchmarking
Definitions of benchmarking
Conducting a benchmarking study
Tools for implementing improvements
AT analysis
Tree diagram and process decision program chart
Force field analysis
Sample university - improving student satisfaction
Description of the organization
Development of performance priorities
Understanding the current processes and performance shortcoming
Analysis of the performance shortcoming
Generating ideas and improvement proposals
Implementation of improvements
Green carpet seed - Revamping the business model
Description of the organization
Development of performance priorities
Understanding the current processes and performance shortcoming
Generating improvement ideas
Developing an improved process
Implementation of the new service
Appendix Template package
SWOT analyis
Trend analysis
Spider chart
Performance matrix
Criteria testing
Quality function deployment
Relationship mapping
Cross-functional flowchart
Check sheet
Pareto chart
Cause-and-effect chart
Five whys analysis
Scatter chart
Histogram
Relations diagram
Is-is not analysis
Paired comparisons
Control chart
Force field analysis
Edition Notes
Includes bibliographical references (p. 287-290) and index
Classifications
The Physical Object
ID Numbers
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History
- Created September 28, 2008
- 6 revisions
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| April 24, 2010 | Edited by Open Library Bot | Fixed duplicate goodreads IDs. |
| April 16, 2010 | Edited by bgimpertBot | Added goodreads ID. |
| December 15, 2009 | Edited by WorkBot | link works |
| April 25, 2009 | Edited by ImportBot | Found a matching record from Library of Congress . |
| September 28, 2008 | Created by ImportBot | Imported from Miami University of Ohio MARC record. |