{"languages": [{"key": "/l/eng"}], "physical_format": "Hardcover", "weight": "14.4 ounces", "publishers": ["ASQ Quality Press"], "number_of_pages": 156, "last_modified": {"type": "/type/datetime", "value": "2008-04-30 09:38:13.731961"}, "id": 13180336, "isbn_13": ["9780873894746"], "isbn_10": ["087389474X"], "publish_date": "January 2000", "key": "/b/OL9827924M", "authors": [{"key": "/a/OL3333221A"}, {"key": "/a/OL3333222A"}], "title": "How to Use Patient Satisfaction Data to Improve Healthcare Quality", "type": {"key": "/type/edition"}, "subjects": ["Health systems & services", "Quality Assurance (QA) & Total Quality Management (TQM)", "Patient satisfaction", "Medical / Nursing", "Evaluation Of Health Services", "Medical Research", "Quality control", "Medical", "Outcome assessment (Medical ca", "Health/Fitness", "Medical care surveys", "HEA", "MED106000", "MED035000", "MED", "HEA028000", "Health Care Delivery", "Public Health", "Health & Fitness", "Research", "Medical care"], "physical_dimensions": "9.3 x 6.2 x 0.7 inches", "revision": 1}