{"isbn_13": ["9780972826303"], "physical_format": "Paperback", "weight": "10.4 ounces", "languages": [{"key": "/l/eng"}], "publishers": ["Peak Sales Consulting"], "number_of_pages": 162, "last_modified": {"type": "/type/datetime", "value": "2008-04-30 09:38:13.731961"}, "id": 12960956, "first_sentence": {"type": "/type/text", "value": "This book approaches Customer Relationship Management (CRM) projects from a rather simplistic view."}, "isbn_10": ["0972826300"], "publish_date": "March 20, 2003", "key": "/b/OL9640308M", "authors": [{"key": "/a/OL3300744A"}], "title": "CRM for the Common Man", "type": {"key": "/type/edition"}, "subjects": ["Strategic Planning", "Business / Economics / Finance", "Business & Economics", "Business/Economics", "Customer Service", "Customer loyalty", "Customer relations", "Customer services", "Management", "Business & Economics / Customer Service", "Business & Economics / Management"], "physical_dimensions": "8.5 x 5.5 x 0.6 inches", "revision": 1}