The Loyal Customer A Lesson From a Cab Driver by Shep Hyken Published in May 10, 1999, Alan Pr The Loyal Customer Shep Hyken Change Cover Format: Paperback Dimensions: 6.2 x 4.1 x 0.3 inches Weight: 3.2 ounces ISBN 10: 0963782010 ISBN 13: 9780963782014
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