[Edit][History] last modified april 30, 2008
Language: English
Format: Paperback
Dimensions: 9.2 x 6.2 x 0.8 inches
Weight: 15.2 ounces
ISBN 10: 0070379718
ISBN 13: 9780070379718
Subject: Customer services
General
Business / Economics / Finance
Business/Economics
description
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Table of contents
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