{"publishers": ["American Water Works Research Foundation"], "physical_format": "Paperback", "subtitle": "Assessing the Impact of Policies at Municipal and Cooperative Utilities", "weight": "8 ounces", "source_records": ["amazon:158321416X:fr:2991859370:170614", "marc:marc_loc_updates/v35.i20.records.utf8:21220561:1140"], "title": "Balancing Collections Performance and Service Ratings:", "number_of_pages": 117, "isbn_13": ["9781583214169"], "created": {"type": "/type/datetime", "value": "2008-04-30T08:14:56.482104"}, "languages": [{"key": "/l/eng"}], "isbn_10": ["158321416X"], "latest_revision": 2, "physical_dimensions": "9.8 x 6.9 x 0.4 inches", "key": "/b/OL8789444M", "authors": [{"key": "/a/OL3096936A"}], "publish_date": "September 22, 2006", "subjects": ["Public utilities", "United States", "Nature/Ecology", "Environmental Science", "Nature", "Science", "Rates", "Public Policy - City Planning & Urban Dev", "Earth Sciences - Hydrology", "Infrastructure", "Nature / Water Supply", "water; municipal utilities customer satisfaction; water economics; water utility management", "Water Supply", "Costs", "Customer services"], "type": {"key": "/type/edition"}, "id": 11903550, "last_modified": {"type": "/type/datetime", "value": "2009-04-24T00:52:17.710227"}, "revision": 2}