Improving Customer Satisfaction, Loyalty, and Profit An Integrated Measurement and Management System by Michael D. Johnson, Anders Gustafsson Published in August 1, 2000, Jossey-Bass Improving Customer Satisfaction, Loyalty, and Profit Michael D. Johnson, Anders Gustafsson Change Cover Language: English Format: Hardcover Dimensions: 8.8 x 6.2 x 1 inches Weight: 14.4 ounces ISBN 10: 0787953105 ISBN 13: 9780787953102 Subject: Customer services Management - Generalbt_academic_subjectManagement Customer Service Management Business & Economics Business / Economics / Finance Management - General Business/Economics Customer loyalty Advertising & Promotion Marketing - General Business & Economics / Customer Service Business & Economics / Marketing / General Business & Economics-Advertising & Promotion Business & Economics-Customer Service Consumer satisfaction Customer relations
description edit First sentence: Every company must be able to satisfy and retain customers. Table of contents edit No table of contents available Add it!
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