{"isbn_13": ["9780471331674"], "subtitle": "Building Relationships One Customer and One Employee at a Time", "last_modified": {"type": "/type/datetime", "value": "2008-08-20 19:25:18.646376"}, "languages": [{"key": "/l/eng"}], "publishers": ["Wiley"], "number_of_pages": 321, "first_sentence": {"type": "/type/text", "value": "NOTE: Because the customer will dramatically influence the way we do business in the future, Part One has been written from the customer's point of view."}, "isbn_10": ["0471331678"], "publish_date": "April 26, 1999", "key": "/b/OL7615290M", "authors": [{"key": "/a/OL415327A"}, {"key": "/a/OL1011327A"}, {"key": "/a/OL2737765A"}], "title": "One Size Fits One", "type": {"key": "/type/edition"}, "id": 10365608, "revision": 3}