{"isbn_13": ["9780471023227"], "subtitle": "A Marketing and Customer Service Approach", "last_modified": {"type": "/type/datetime", "value": "2008-04-29 13:35:46.87638"}, "languages": [{"key": "/l/eng"}], "publishers": ["Wiley"], "number_of_pages": 240, "first_sentence": {"type": "/type/text", "value": "First, we need to clear the air."}, "isbn_10": ["0471023221"], "publish_date": "September 1994", "key": "/b/OL7598671M", "authors": [{"key": "/a/OL581940A"}, {"key": "/a/OL221547A"}], "title": "Quality Facility Management", "type": {"key": "/type/edition"}, "id": 10342912, "revision": 1}