{"languages": [{"key": "/l/eng"}], "physical_format": "Paperback", "subtitle": "In the Context of Clinical Governance", "weight": "14.1 ounces", "publishers": ["Churchill Livingstone"], "number_of_pages": 240, "last_modified": {"type": "/type/datetime", "value": "2008-04-30 09:38:13.731961"}, "id": 13684104, "isbn_13": ["9780443070235"], "isbn_10": ["0443070237"], "publish_date": "February 15, 2001", "key": "/b/OL10259285M", "authors": [{"key": "/a/OL2707180A"}], "title": "A Practical Guide to Complaints Handling", "type": {"key": "/type/edition"}, "subjects": ["Hospital administration & management", "Nursing - Management & Leadership", "Medical / Nursing / Management & Leadership", "Medical", "Medical / Nursing"], "physical_dimensions": "9.1 x 6 x 0.6 inches", "revision": 1}