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Success as a CSR
by
Lloyd C. Finch
Crisp Publications, Distribution to the U.S. trade [by] National Book Network, 1998
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Twenty ways to improve customer service
by
Lloyd C. Finch
Crisp Publications, 1994
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Delegation Skills for Leaders
by
Lloyd C. Finch, Robert B. Maddux
Course Technology, November 2005
Paperback
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Crisp: Telephone Courtesy & Customer Service, Third Edition
by
Lloyd C. Finch
Crisp Learning, February 23, 2000
Paperback
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Telephone Courtesy and Customer Service (Fifty-Minute Series)
by
Lloyd C. Finch, Lloyd Finch
Crisp Publications, February 1995
Paperback
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Crisp: Call Center Success
by
Lloyd C. Finch
Crisp Learning, August 9, 2000
Paperback
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Crisp
by
Lloyd C. Finch
Crisp Learning, November 30, 1997
Paperback
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Crisp
by
Lloyd C. Finch
Crisp Learning, May 10, 1999
Paperback
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Crisp: Telemarketing
by
Lloyd C. Finch
Crisp Learning, December 21, 1994
Paperback
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Telephone courtesy & client service
by
Lloyd C. Finch
Crisp Publications, 1987
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Telephone courtesy & customer service
by
Lloyd C. Finch
Crisp Publications,
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Telephone courtesy & customer service
by
Lloyd C. Finch
Crisp Publications, 1990
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Telephone courtesy & customer service
by
Lloyd C. Finch
Crisp Publications, 2000
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