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Arkeologihistoria som historia och som arkeologi
by
Anders Gustafsson
Göteborg University, Dept. of Archaeology, 2001
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Improving Customer Satisfaction, Loyalty, and Profit
by
Michael D. Johnson, Anders Gustafsson
Jossey-Bass, August 1, 2000
Hardcover
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Competing in a Service Economy
by
Michael D. Johnson, Anders Gustafsson
Jossey-Bass, May 16, 2003
Hardcover
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New Service Development and Innovation in the New Economy
by
Bo Edvardsson, Anders Gustafsson, Michael D. Johnson, Bodil Sanden
Studentlitteratur AB, January 2000
Paperback
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Improving Customer Satisfaction, Loyalty, and Profit
by
Michael D. Johnson, Anders Gustafsson
Jossey Bass Wiley, March 20, 2007
Paperback
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